Shipping policy

Where we ship

We currently ship within the United States.

Cost

Shipping is free on every order. There is no minimum and no handling fee.

How long it takes

Orders arrive in 6 to 10 business days. Business days are Monday to Friday and do not include public holidays.

Orders are processed within 1 to 2 business days of being placed. An order placed on a weekend or a holiday is processed the next business day.

Tracking

You will receive a tracking number by email as soon as your order leaves the warehouse. If the tracking has not updated after 72 hours, write to us and we will look into it.

Wrong or incomplete address

Please check your shipping address before completing your order. If the address is wrong or incomplete, write to us within 24 hours and we will try to correct it before the order ships. Once an order has shipped we cannot change its destination.

Delays

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, by customs, or by events outside our control. If your order has not arrived within 20 business days, contact us and we will resolve it.

Lost or damaged parcels

If your parcel arrives damaged, or if tracking shows it as delivered and you have not received it, contact us within 7 days of the delivery date and we will make it right.

Questions

Write to info@artivamotion.com. We answer within one business day.