Refund policy

You have 30 days from the day your order is delivered to request a return.

What can be returned

To be eligible, the device must be in the same condition you received it, unused, with all its parts, and in its original packaging. You will also need your order number or proof of purchase.

How to start a return

Write to info@artivamotion.com with your order number and the reason for the return. We will reply with instructions and the return address within one business day.

Please do not send anything back before contacting us. Items sent without an approved return cannot be accepted.

Who pays for return shipping

Return shipping is paid by the customer. The original shipping was free and is not refunded, because it was not charged to you.

This does not apply if the item arrived damaged, faulty, or if we sent you the wrong item — in those cases we cover the return and there is nothing for you to pay. See below.

Damaged, faulty or wrong items

Please check your order when it arrives. If the device is damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with a photo or a short video. We will send a replacement or refund you in full, and we cover the return shipping.

Refunds

Once we receive and inspect the returned device, we will let you know whether the refund was approved. If it is, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we approved your refund and you have not seen it, write to info@artivamotion.com.

Exchanges

The fastest way is to return the device you have and place a new order once the return is approved.

Cancellations

If you want to cancel an order, write to us within 24 hours of placing it. After that the order may already be on its way, and the return policy above applies instead.

European Union — 14 day cooling off period

If your order is shipped into the European Union, you may cancel or return it within 14 days of delivery, for any reason and without justification. The device must be in the same condition you received it, unused and in its original packaging. Return shipping is paid by the customer.

Questions

Write to info@artivamotion.com. We answer within one business day.